Salesforce Administrator-Remote

at Carrier Enterprise
Published October 15, 2023
Location Charlotte, NC
Category Default  
Job Type Full-time  


4300 Golf Acres Drive, Charlotte, North Carolina 28208

2000 Park Oaks Ave, Orlando, Florida 32808

13202 I Street, Omaha, Nebraska 68137

1711 Corporation Parkway, Raleigh, North Carolina 27604

2000 Luna Road Dock 28-32, Carrollton, Texas 75006

241 Clinton RD, West Caldwell, New Jersey 07006

16230 Port Northwest, Houston, Texas 77041

7481 Coca Cola Dr, Ste 200, Hanover, Maryland 21076

5191 Hickory Hill, Memphis, Tennessee 38141

2401 Dabney Road, Richmond, Virginia 23230

Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business to business (B2B) environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 100+ locations, in over 20 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.

The Salesforce Administrator is a key member of our HQ Digital, Customer Experience & Marketing Team driving transformation across the company. The candidate will be responsible for assisting with the development and implementation of Salesforce-based processes and solutions across the organization. This role will work directly with the project team and stakeholders in gathering requirements to analyze, design, and apply best practices. Additionally, the role will work with regional teams to ensure successful Salesforce rollouts and user adoption. The role can be remote and is a direct-hire opportunity.


  • Work with HQ and field teams on deployment, management, and training across the Salesforce Lightning and Marketing Cloud platforms
  • Work closely with subject matter experts to develop, launch and support new/improved Salesforce solutions, including lead generation, opportunities, case management, process automation/workflows, dashboard reporting/tracking, knowledge, installed packages/tools, integrations, and marketing journeys
  • Day-to-day configuration, support, maintenance, and enhancement of the company's Salesforce-based processes, tools and users
  • Perform other related duties as assigned

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Required Skills

  • Salesforce Certified Administrator (ADM 201)
  • Bachelors' degree or in process of bachelor's degree preferred
  • 1+ years of experience delivering Salesforce application services (e.g. standard/custom objects & fields, process builder/workflows, validation rules, user/profile admin, page layouts, reports & dashboards)
  • Ambitious, highly motivated team player committed to delivering outstanding internal/external customer support
  • Experience with data management with focus on attention to detail
  • Proven ability to design and implement new processes and facilitate user adoption
  • Working knowledge of Salesforce Lightning products, especially Sales Cloud and Service Cloud experience (Marketing Cloud a plus)
  • Willingness to participate in Trailhead courses, obtain Salesforce certification(s), and eager to learn new technologies and take on additional responsibilities
  • Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency

This is a remote position; candidates must reside in the United States in the Central or Eastern Time zone.