Salesforce Administrator

Our client, a rapidly-growing global organization, is seeking a Salesforce Admin for their Product team.  Identified as an employer of choice, and one of the best places to work in Austin, they offer multiple high-tech trendy offices complete with gym,  gourmet-inspired complimentary meals, and a dynamic, fast-paced, professional, and fun environment. 

Responsibilities

Hands-on configuration of all new and existing Salesforce.com features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, Einstein Analytics, and other 3rd party applications.

Manage Salesforce.com CRM application including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.

Partner and consult with the business to identify and define business requirements and initiate and prioritize enhancement, gap analysis, and prepare user stories.

Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve business needs.

Qualifications

In-depth understanding of the capabilities and constraints of the Salesforce.com CRM application coupled with good understanding of standard business processes (Sales, Marketing, Operations, etc.).

Strong business analysis and functional understanding, including requirements gathering, creating/deploying solutions to end users.

Strong problem-solving skills and ability to assess a problem and determine an effective course of action with sustainable solution.

Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.

Excellent customer service skills, including strong ability to determine customer needs and provide appropriate solutions