Ref ID: 04030-0011458123

Classification: Software Engineer

Compensation: DOE

Salesforce Customer relationship management (CRM) Specialist

PURPOSE
The Salesforce CRM Specialist position applies technology solutions with varying degrees of complexity for our Sales, Marketing, and Operations functions. This position will be integral in executing our CRM strategy and will make key application decisions around the management of the system to include upgrade, administration, and ongoing operations in close coordination with the Sales, Marketing, and Operations departments. Responsibilities include working collaboratively with other technology leaders to develop the infrastructure architecture for our CRM environment as well as working on the application integration to the next generation business platform for the Worldwide Express Enterprise.
ESSENTIAL DUTIES, RESPONSIBILITIES & OUTCOMES
- Ensure timely completion of software delivery for the Salesforce CRM application, Salesforce, for both Sales Force Automation, Marketing, and Customer Service Operations.
- Build strong relationships with Sales, Marketing, and Operations teams as well as technology partners.
- Collaborate with business partners to fully understand and document business requirements.
- Maintain a backlog of development initiatives for CRM and collaboratively prioritize with business partners.
- Develop strong relationships with technology vendors and other partners and manage on an ongoing basis.
- Exhibit a solid understanding of Sales, Marketing, and Operations at Worldwide Express and the related CRM configuration and operations.
- Lead technical design and ensure hurdles are resolved to gain the best performance, reusability, governance, and maintainability of CRM and related applications.
- Define and execute the operational processes to effectively manage the production and non-production environment for CRM and integrate with upstream and downstream applications via data and API interfaces.
- Effectively communicates to different audiences. It is important to be able to communicate ideas clearly and concisely in written documents (graphics or text) and to present these coherently and logically.
- Provides Technical leadership in system integration and promotes best practices in this area.
- Lead the training of end-users on CRM functionality.

IF YOU ARE INTERESTED, APPLY IMMEDIATELY FOR CONSIDERATION!!!