TITLE: Salesforce Administrator

DEPARTMENT: Evaluation & Strategy

REPORTS TO: Director, Evaluation & Strategy

FLSA STATUS: Full-Time; Salaried; Exempt

EEO STATUS: Professional

LAST MODIFIED DATE: January 24, 2024

GENERAL SUMMARY:

The mission of Ed Snider Youth Hockey & Education is to create opportunity for under-resourced youth of the Greater Philadelphia Region to prosper in life. The intended impact is that participating youth will become Snider student-athletes with age-appropriate social-emotional strengths and skills to succeed and contribute as students, employees, and community members.

The Salesforce Administrator will help Snider achieve its mission by working to help maintain data integrity and hygiene, ensuring that we can efficiently make strategic decisions and measure impact. This data will be delivered and utilized to impact internal programs and provide insights to stakeholders. The Salesforce Administrator will oversee all aspects of the Snider Salesforce environment including staff training, integrations, routine maintenance, reporting, and more.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Oversee all aspects of user and license management including new user setup, deactivation, roles, profiles, permissions, and OWD.
• Manage Salesforce configuration changes, including (but not limited to): flows, fields, page layouts, record types, apps, custom settings, Einstein, lighting App Builder, rollups, exports, imports, dashboards, and reports.
• Provide new user and ongoing trainings to Snider staff.
• Manage ongoing Salesforce platform integrations including Soapbox, iDonate, QGIV, Cloud 4J, Events, and ValueText.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilized platform features.
• Provide an understanding of basic triggers/Apex code knowledge.
• Manage Sandbox environment.
• Create a platform roadmap and define priorities.
• Oversee the communication of any platform changes to end users.
• Lead data management efforts to improve Salesforce data quality, implementing rules, and general automation as needed.
• Lead proactive system maintenance including Security Reviews, Release Updates, Health Check, and Audit Trail.
• Monitor and improve user adoption.
• Oversee technical documentation.
• Create informative visuals/graphics/reports for retention, recruiting, attendance metrics.
• Collaborate with various functional areas within the organization on a weekly basis to understand and aid their data needs.
• Assist staff with operational decision-making derived from database management, while continuing to assess impact and evaluation inputs/outputs.
• Occasional travel within the Greater Philadelphia/South Jersey area is required. Flexible work schedule and ability to occasionally work nights and weekends is required.
• Perform all other duties and responsibilities as assigned.

QUALIFICATIONS:

• Minimum 2-3 years of working in Database Management.
• Salesforce Administration Certification is preferred.
• Prior experience training new users on Salesforce.
• Prior experience with Salesforce Nonprofit Success Pack is preferred.
• Prior experience working with and cleaning large datasets.
• Enhanced understanding of Data Governance Requirements and ETL.
• Must possess strong time management and organizational skills.
• Excellent written and oral communication skills are essential.
• Must have demonstrated intermediate proficiency in the Microsoft Office suite of products, specifically Word, Excel, and PowerPoint.
• Must demonstrate competency in the navigation of the Internet and online applications (Pivot tables, formulas, VLOOKUP, etc.).
• Strong statistical and analytical skills are essential.
• Understanding of Youth-Based Sport Development programs is a plus.
• General knowledge of ice hockey is helpful, but not mandatory.
• Successful applicants must be able to pass the PA Child Abuse Clearance, PA State Police Criminal Background Check, and FBI Fingerprint Criminal Background Check.

OTHER CONSIDERATIONS:

The intellectual, social, and physical demands and work environment characteristics described here are representative of those that must be navigated by the Salesforce Administrator to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

INTELLECTUAL AND SOCIAL DEMANDS:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. The position requires constant attention to precise details and specified standards including: following simple to complex (more than three steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.

PHYSICAL DEMANDS:

While performing the essential functions of the job, the employee will regularly operate a computer and other office devices such telephones, copy machines, fax machines, etc. Employee will occasionally move about inside office space to access storage areas, cabinets, and office machinery. Local driving in support of work-related projects is necessary. Position will require occasional pushing, pulling, lifting and/or moving.

WORK ENVIRONMENT:

The essential responsibilities of this position are primarily performed indoors, mainly in an office setting but may include occasional visits to ice hockey rinks, schools, community centers, and special event sites (indoor/outdoor in the weather conditions prevalent at the time). The noise level in these work environments can range from moderate to loud during events/programs, and is minimal during non-event/program times.?

SCHEDULE:

Most work is completed during standard weekday hours. Occasional night and/or weekend duties in the Greater Philadelphia area are required.

The statements listed above are intended to describe the general nature of the work being performed. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Ed Snider Youth Hockey & Education is an EEO employer - M/F/Vets/Disabled