|February 6, 2024
Duration: 3 months
Location: Work Authorization Preferences: GC or USC - Must live in Dallas area./ Hybrid - onsite as needed
Work Authorization Preferences: GC or USC - Must live in Dallas area.
Hybrid - onsite as needed
The Senior Salesforce Admin is responsible for designing, developing, implementing and supporting customized salesforce applications. This will include being the administrator for custom applications and third party applications that utilize the Salesforce platform, meeting with project managers, analyzing project objectives, coding new Salesforce applications, creating customer workflows, maintaining user roles, and troubleshooting applications errors.
Additionally, the Senior Salesforce Developer is expected to contribute to and help guide the university's enterprise application architecture and serve as a mentor and technical leader for their team.
As a member of the IT Solutions team, the Senior Salesforce Developer is expected to uphold the division's mission to "empower an agile, digital university and elevate technology as a strategic institutional asset" and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.
Reports to: Depending on domain expertise Director, Enterprise Applications & Integrations; Associate Director of Integration, Analytics & Web Services; Manager of Digital Workplace Applications; or Senior Manager of Student-Centered Applications
ESSENTIAL DUTIES - May include, but not limited to the following:
Application Development and Support (75%)
•Uses accepted application development and project planning methods to design, develop, test, implement, maintain and support the university's enterprise CRM system, interfaces, workflows and related applications.
•Creates dynamic and scalable Salesforce applications that perfectly meet the evolving needs of the company.
•Customizes CRM for business units (page layouts, record types, fields, field dependencies, workflows); Builds out new business processes for various business units at TWU.
•Creates reports and custom objects based on business needs.
•Performs routine system administration tasks as needed (e.g. setup users and roles), including monitoring operations and performance.
•Assists in the evaluation, selection, and implementation of new software systems and services, whether hosted onsite, custom developed, or provided as a cloud service.
•In collaboration with university partners, develops and/or reviews functional requirements and recommends technical solutions that reflect modern application development practices and maximize software capabilities, process efficiency, and user experience.
•Writes and maintains clear technical specifications and documentation, and provides training to users and technical support staff, as appropriate.
•Participates in system testing during software and infrastructure upgrade cycles, following test plans and documenting results.
•Provides high quality and timely application support, including responding to incident/ problem tickets and troubleshooting errors and issues with university enterprise systems.
•Works closely with product experience owners, business analysts and project managers through all phases of software development lifecycle (SDLC) to ensure user experience design methodologies are included in software development.
•Serves as a liaison between system users and vendors to manage issues through to final resolution.
Technical Architecture and Leadership (15%)
•Develops an in-depth understanding of the architecture of the university's enterprise ecosystem and core systems, including the functions and relationships of various subsystems, modules, and underlying data models.
•Researches, recommends, and pilots innovations in the technical architecture of enterprise systems, including leading or participating in projects, as assigned.
•Trains and mentors other Salesforce Developers in their area.
•Maintains the team's documentation repository, takes a lead role in documenting code and common support procedures, and encourages and facilitates cross-training.
•Stays current with emerging trends and advances in administrative computing that may have relevance to the university's evolving needs and goals. Proactively educates other team members on findings and new insights.
•Continuously evaluates internal processes, procedures, practices, and standards and proactively proposes changes to bring greater efficiencies.
Participation & Support (10%)
•Maintains awareness of current practices and future trends in enterprise application architecture, agile methodologies, and application development technology and best practices.
•Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.
Bachelor's degree required. Additional job-related experience may substitute for the required education on a year-for-year basis.
Seven years of relevant experience in application development (web and/or enterprise applications). Additional job-related education may substitute for the required experience on a year-for-year basis.
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.
KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:
•Experience in developing CRM workflows
•Experience in Salesforce object oriented programming, mobile application development, and web application development
•Strong working knowledge of the software development lifecycle and agile methodologies.
•Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.
•Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
•Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
•Ability to use a personal computer and other office equipment, including related university software and email.
Additional/Desirable Skills & Abilities
•Experience with Salesforce Web Services APIs.
•Experience with Salesforce Lightning development
•One or more Salesforce.com (SFDC) Certifications with Advanced Certifications a plus
•Data modeling, management and security
•Deep understanding of issues surrounding data security and best practices for balancing availability with security.
•Experience in a higher education setting.
•Familiarity with Texas Administrative Code (TAC 202).