Job Description (JD):

• Manage (review requirements, develop and test) enhancements and

implementations to the system in line with given business needs; Maintain Users,

User Roles, Security, and Profiles

• Provide support to Salesforce users in all groups and act as the primary point of

contact for end-user support for multiple complex orgs, with over 1,500 users

• Hands on development and maintenance of business logic using Lighting Flows,

Sharing Rules, Profiles, Page Layouts, Record Types, Validation Rules, etc.

• Plan and take actions to ensure sustainable growth and scalability of the

Salesforce platform

• Collaborate with various stakeholders, including business, IT and vendor delivery

teams to develop and deploy scalable software and services across the

organization.

• Deploy Salesforce meta-data between non-production and production

environment using appropriate source control tools; and partner with business to

manage quality of data in Salesforce.com

• Coordinate and lead user acceptance tests with various groups to ensure the

quality of developed solutions and ensure Quality Assurance testing happens on

all developed solutions before deployment

• Research, advise, and document on best practices for Salesforce solutions and

remain current on Salesforce.com releases and new features

• Work with Salesforce Support to troubleshoot issues and maintain smooth

operation and performance on the platform

• Maintain awareness of all as-built custom features deployed to the production

platform