Job Summary

• The Salesforce Administrator provides support for end-users, executes changes in the application, recommends and applies approved changes to policies and procedures, and contributes to the configuration and customization of the application.
• Daily responsibilities include user management, permission management (profiles, roles, permission sets), Territory Management, system troubleshooting, creating reports and dashboards, submitting / managing support cases with Salesforce support, and mass data manipulation using data import and upload tools.
• The Administrator additionally architects, designs, and implements solutions under the guidance of senior team members.

Essential Functions, Duties, and responsibilities

Admin skills:

• Participate in development of system vision
• Participate in defining platform security to ensure Regulatory compliance
• Troubleshoot and resolve system issues.
• Log and track issues through resolution
• Develop and deliver training for end-users
• Manage backup of system data and metadata
• Implement and maintain 3rd-party apps
• Create and destroy Sandboxes as directed

System architecture and design:

• Create and configure standard and custom objects and fields
• Implement and manage standard and custom functionality such as Platform Encryption, Cases, and Territory Management
• Employ system automation tools to include Workflow Rules, Process Builder, and Lightning Flow
• Design and implement solutions with guidance from senior team members
• Use of change sets / migration tools to move functionality between environments
• Coordinate with developers in designing and developing solutions
• Participate in architecting database schema

SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle):

• Gather and interpret Business Requirements with guidance from senior team members
• Document business and functional documents in compliance with SDLC requirements
• Participate in SDLC documents to include Business Requirements and Change Requests
• Draft SDLC documents to include Deployment Plan and Technical Design Documents
• Test and document results in accordance with company’s validation requirements
• Support QA team in testing SFDC seasonal releases and other updates

Basic Admin skills:

• Create and maintain Users
• Create training artifacts (documents and videos) for end users
• Create and maintain permissions to include profiles, roles, and permission sets
• Create and maintain page layouts
• Create objects and custom workflows
• Create and maintain reports and dashboards
• Maintain Territory Model
• Support efforts to drive system adoption and continued improvements
• Troubleshoot frontline user and system issues
• Initialization and destruction of sandbox testing environments
• Mass data manipulation using Data Import Wizard and Data Loader tools
• The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not
• intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements

• Minimum one year Salesforce admin in Enterprise environment supporting 100+ users Salesforce Admin certification
• Salesforce Senior Admin certification preferred (or working toward)
• Associates degree or equivalent experience

Knowledge, Skills, and Abilities

Technical:

• Ability to manage complex SFDC enterprise platform with guidance and support
• Capable of designing solutions with minimal direction
• Ability to implement suitable solutions under the guidance of senior team members
• Ability to apply best practices to solution design

General:

• Strong problem solving and decision-making capabilities
• Strong interpersonal skills with the ability to communicate effectively at all levels
• Strong written and verbal communication abilities
• Experience in elicitation and interpretation of business requirements
• Competent in use of standard Microsoft applications to include Outlook, Excel, and Word
• Ability to work in a team setting and independently with minimal supervision or direction
• Ability to manage and achieve deadlines for projects and tasks
• Highly motivated self-starter that thrives in a busy environment

Compliance:

• Adhere to and support organization’s quality and safety policies and procedures
• Strong ethics and compliance with data privacy requirements

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.