Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

Summary: Serve as the administrator for the Salesforce CRM in a highly customized org.

Duties and Responsibilities:

• Act as SME for the Salesforce CRM application.
• Ensure new enhancement requests are groomed and any scenarios are called out before story is picked for development.
• Develops optimal solutions trying to keep them mostly declarative as much as feasible, keeping the user needs, system performance, maintainability, and scalability in mind.
• Strong in Lightning Flows and new capabilities offered by Salesforce.
• Strong in Lightning Web components.
• Has thorough knowledge on Query optimizations by making proper use of indexes and skinny tables.
• Review work done by peer developers or admins providing effective feedback.
• Write scenario-based test classes to help automated testing of the code developed.
• Provide timely assistance to production support team when guidance is needed.
• Participate in the estimation, scope, and completion of new development requests.
• Assist in training of new users and grow the Salesforce.com skill set across the organization.
• Effectively act as the liaison between users, vendors, and the application development teams.
• Assist on development tasks are properly documented using comments, design documents, flows diagrams.
• Maintain Salesforce database and complete enhancements that support business processes.
• Work with cross-functional teams to identify technology modifications that will impact business processes.
• Prepare detailed flow charts, diagrams and other architectural documentation outlining system capabilities and processes.
• Performs other duties as assigned.

Requirements:

Education: Four (4) year degree or equivalent experience.

Experience: 4 - 6 yrs.

Skills:

• Salesforce Admin Certification (preferred)
• Experience with Service Cloud Consultant (preferred).
• Experience with Sales Cloud Consultant (preferred).
• Has excellent organizational skills and a positive attitude.
• Demonstrates ability to follow defined processes, meet deadlines, handle, and prioritize simultaneous requests, and manage laterally and upwards.
• Experience with scripted data loader, web services, cloud or on-premises middleware and other enterprise integrating technologies.
• Help manage ongoing maintenance of the Salesforce environment and conduct long-term improvement efforts to ensure compatibility with evolving mission requirements.
• Is a great team player and proactively offers help or guidance to peers.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate very good verbal and written communication skills.
• Must demonstrate ability to communicate effectively at all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
• Proven ability to design and implement new processes.
• Strong understanding of the platform, with the ability to support and build custom apps.
• Strong understanding of Salesforce.com best practices and functionality.
• A demonstrated ability to understand and articulate complex requirements.
• Demonstrates extensive knowledge of the principles, concepts and theories in own discipline, and broad knowledge of principles and concepts of other functions.

Compensation & Benefits:

The salary range for this role is $60,888 - $121,776 and is based on experience and qualifications.

Certain roles are eligible for annual bonus and may include equity. These awards are allocated based on company and individual performance.

We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.