OAG – Child Support | Sr. Salesforce Developer (Programmer IV-V) | 23-1020

Published October 11, 2023
Location Austin, TX
Category Default  
Job Type Full-time  


Job Description


The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas.Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Child Support Enforcement program.

Are you a technology enthusiast with a passion for problem-solving, a thirst for innovation with a get-stuff-done attitude? The OAG Child Support Division IT Applications Development Team is seeking a talented, senior-level Salesforce programmer to join our experienced and talented team. As a Senior Salesforce Developer, you'll be at the forefront of revolutionizing the way the Child Support manages workflows and delivers value. If you're eager to make a meaningful impact and embark on an exciting journey, then this is the role for you!

The OAG is committed to providing innovative, modern, and value-driven IT services to the agency. We believe that having talented people in the right place while effectively utilizing new tools and technologies enables us to empower the agency to best serve the people of Texas. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.


This role will embrace a world of innovation and be a Salesforce though leader. They will perform work in the design, development, and implementation of custom Salesforce applications and solutions; collaborate with both the business and user and development teams to translate business requirements into technical specifications; develop and configure workflows, forms, and reports in the Salesforce platform; and conduct testing and quality assurance to ensure optimal performance and reliability.

This role will be responsible for customizing, developing, and using the Salesforce application for highly complex programming projects. They will customize Salesforce applications to meet specific business needs and requirements; work closely with stakeholders to gather feedback and identify areas of improvement; implement enhancements to gather feedback and identify areas for improvement; and continuously explore new features and functionalities offered on the Salesforce platform.

This role will provide incident resolution and troubleshooting support for Salesforce applications; identify and resolve issues promptly, ensuring minimal disruption to business operations; collaborate with cross-functional teams to investigate and resolve system incidents; and document resolutions and maintain an organized knowledge base.

This role will manage multiple programming projects. May lead, mentor, and train others.

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agency's approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity



Programmer IV

Education: Graduation from high school or equivalent

Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: computer science, information technology, computer programming, data processing, or information systems

Experience: Three years of experience working (or coding) in the following (or closely related) fields: computer science, information technology, computer programming, data processing, or information systems

Experience and knowledge building and maintaining custom Salesforce.com platform applications, including the ability to apply that knowledge to the current state of the business and technology and implement the plan to achieve the desired future state

Experience or working knowledge of modern cloud ecosystems, such as AWS.

Experience or working knowledge of integrating Salesforce and other systems with Mulesoft as middleware and modern cloud ecosystems

Experience working on a project using an agile framework to develop software

Knowledge of Agile methodologies and process

Knowledge of the principles, practices, and techniques of computer programming and systems analysis; of computer operations procedures and systems; and of computer programming languages.

Skill in problem solving, in critical thinking, in programming, in the use of hardware and software, and in modifying or developing software for applications.

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective communication

Skill in exercising sound judgment and effective decision making

Ability to process information logically; to design programs and systems logic; to prepare program specifications; to code, test, and debug software; to interpret technical information related to programming and other areas of data processing; to communicate effectively; and to supervise the work of others.

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional environment

Ability to work in person at an OAG work location, if needed, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) as required. Ability to work remotely as a manager-provided option, depending on work requirements and the needs of the OAG.

Ability to arrange for personal transportation for business-related travel, if needed

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 10 lbs.

Ability to travelup to 5%

Programmer V - All of the above, plus:

Experience: Two additional years of experience working (or coding) in the following (or closely related) fields: computer science, information technology, computer programming, data processing, or information systems


Experience with state government systems

Three years or more of experience building and maintaining custom Salesforce applications, as well as Integration experience with MuleSoft and AWS ecosystems.

Degrees and education related to computer programming, test engineering, computer systems, and information technology.

Salesforce Certifications


To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf.