Description North Fourth Street: 324 North Fourth Street; Indiana, PA 15701 Remote/Hybrid opportunity Work Days and Expected Hours: Monday Friday: 8:00 AM - 5:00PM (Additional hours as necessary to meet the objectives of the department). Function: The nCino_Salesforce Administrator will implement and support nCino and ancillary products following bank strategies and in accordance with banks core values and documented procedures. Duties and Responsibilities: + Configure and deploy basic system changes as assigned by nCino Product Manager. + Provide support of nCino and ancillary products interacting with third-party vendors and Managed IT to troubleshoot and resolve issues. Providing awareness to nCino Product Manager and nCino_Salesforce Administrator(s) III. + Convey system issues and outages, updates, and resolution to users through a SharePoint communication. + Escalate system issues and questions to nCino System Administrators III when assistance is required. + Follow the IT Application Support Change Management procedure for all Incidents, Requests and Changes. + Monitor ticketing system (ServiceNOW) for any new, stale, overdue or on hold tickets and accountable for documentation of same in meeting set deadlines. + Create and update nCino and ancillary products (i.e., Experian, APIs, SSO, etc.) knowledge base articles and maintain departmental procedures. + Identify and communicate with Managed IT Services or system vendor(s) troubleshooting and issue resolution. + Perform system release testing for both major and minor releases in sandbox and production following departmental release procedures. + Gather quarterly nCino SOX review documentation and complete process according to departmental procedure. + Work with internal business lines providing assistance as stated in the procedures to assist with completion of the Quarterly Experian and Semi-Annual PRA Trigger testing. + Complete maintenance tasks for nCino and ancillary products (i.e., Experian, APIs, SSO, etc.). + Complete mandatory and assigned trainings and certifications within the prescribed timeframe with a qualifying score. + Crosstrain with coworker on all duties and responsibilities. + Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently. Works as a team player to contribute to the success of the department and in turn the organization. + Completes other tasks and duties as assigned by IT management. Physical Demands Operates a keypad device: 90% of the day; operates electronic equipment: 25% of the day; operates office equipment: 25% of the day; carries equipment: 10% of the day. Sitting is required 80% of the day and walking is required 20% per day. Routinely lifts 10 lbs. one time per day, maximum lifts 20 lbs., one time per day. Must be able to occasionally lift and/ or move or carry up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Travel to alternative work location is required 10% of the time. Qualifications Skills Required + Excellent written communication: Intermediate + Ability to work independently: Intermediate + Ability to work in a fast-paced environment: Intermediate Preferred + Excellent verbal communication: Intermediate Behaviors Required + Team Player: Works well as a member of a group + Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Preferred + Functional Expert: Considered a thought leader on a subject + Thought Provoking: Capable of making others think deeply on a subject Motivations Preferred + Growth Opportunities: Inspired to perform well by the chance to take on more responsibility + Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Education Required + Bachelors or better in Information Technology + Bachelors or better in Engineering + Bachelors or better in Computer Science Experience Required + 2-5 years: Requires two to five years general experience with one to two years specialized experience in nCino, Salesforce, APIs, change managements processes, software troubleshooting, banking operations, products, and lending processed preferred. Completed Salesforce certifications preferred. nCino University certifications: Commercial, Business Banking, Treasury, Retail, Customer, and Salesforce Trailhead must be obtained within 2 years of placement. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)