Mulesoft – Director, Global Salesforce

at Slalom
Published December 1, 2023
Location Atlanta, GA
Category Default  
Job Type Full-time  

Description

Who You'll Work With

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

As a MuleSoft Premier Partner, we help our clients transform the way they connect their internal systems and interact with their customers. Slalom helps customers complete MuleSoft projects focused on API strategy and implementation, ERP and legacy application integration as well as data integration.

What You'll Do

Job Title: Mulesoft Leader- Global Salesforce

Slalom is looking for an entrepreneurial and progressive leader to lead the growth and success of our MuleSoft capability within our Global Salesforce Team. Our Global team brings MuleSoft certified expertise to help clients transform the way they connect their systems and interact with their customers. The Practice Leader will provide thought leadership to our enterprise clients, set strategic direction for the MuleSoft practitioners on the client site, and generally be accountable for ensuring the overall quality execution of business and technology consulting across all MuleSoft engagements.

Responsibilities:

  • Accountability for the practice, including driving quality, sales, recruiting, account management, consulting, and all operational aspects, including:
  • Practice Building - Drive overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership.
  • Team & Individual Development - Maximize team performance through an effective team approach that increases productivity and job satisfaction.
  • Engagement Management - Manage engagement risk, project economics including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.
  • 40-60% target utilization at the designated enterprise client account
  • Responsible for the profitability of all MuleSoft offerings, with revenue management expectations
  • Builds and develops relationships with MuleSoft Alliance and Sales teams
  • Owns joint sales pursuits in partnership with MuleSoft
  • Identifies opportunities for growth and maturation of MuleSoft offerings
  • Provides oversight and governance of all sold and managed MuleSoft projects
  • Drives business development with the proper information, tools, and subject matter expertise to sell engagements within the offering
  • Builds and develops relationship / partnership with local market teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the region
  • Develops or supports the development of case studies and training materials; conducts brown bags and provides guidance for MuleSoft Practice
  • Develops or supports the development and delivery of best practices, delivery templates, and point-of-view papers
  • Oversees quality assurance of project delivery
  • Assigns practice area development tasks when resources are between projects
  • Facilitates client satisfaction surveys (where applicable)
  • Responsible for People\Career Management and project staffing
  • Oversees alignment of global resources to projects based on appropriate skills and availability, while being responsible for the overall utilization numbers of the team.
  • Manages staff forecasting for the team based on collaboration with Slalom leaders to determine capacity and recruitment needs
  • Supports recruiting and onboarding of new employees

What You'll Bring

Qualifications:

  • 10+ years' experience in a large consulting environment
  • Deep technical understanding in the Integration and API Management space
  • 6+ years prior experience leading projects built on integration platforms, preferably MuleSoft, or the following: Boomi, Informatica, TIBCO, Software AG, CastIron, Jitterbit, or similar products
  • Exposure to Agile/Scrum and Waterfall methodologies
  • Expert at project delivery, including all aspects of program management and the SDLC
  • Expert business development skills as well as managing relationships with both clients and internal stakeholders
  • Expert communication (verbal and written)
  • Expert business operations (e.g., invoicing, SOWs, margins, utilization)
  • Skilled at managing multiple clients
  • Excellent mentoring and leadership skills

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In eight countries and 45 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.