Manager, Salesforce Technical Development Lead

at American Red Cross
Published October 13, 2023
Location Clayton, NC
Category Default  
Job Type Full-time  


By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us-Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. By joining the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. You will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? If you share our passion for helping people, Join us- Where your Career is a Force for Good! The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States. (Core Working Hours 9:00am-5:00pm Eastern) About the job: The Manager, Salesforce Technical Development Lead will be working closely with other developers to ensure all code is consistent with architectural standards and design for the Training Services Group. This position manages a collaborative team, responsible for understanding business requirements, LOE estimation, custom development and maintenance of code, code review, updating of technical documentation, and writing unit test scenarios. The Manager, Salesforce Technical Development Lead has the skills and experience in advanced programmatic capabilities (Apex, LWC and Visualforce) of the Salesforce Platform and data modeling to develop complex business logic and interfaces. You will be responsible for providing technical guidance, mentoring, and leading the team towards successful delivery of both enhancement and run & maintain projects. What you will be doing: Manage the Salesforce Development team to define specific coding solutions, tasks, estimates and development to meet stakeholder requirements User Interface development, including Lightning pages, Aura Components and Lightning Web Components Develop Apex (classes and triggers), Visualforce (based on specific requirements) to extend Salesforce as needed, Salesforce Integrations using APIs, Webservices, etc. Provide Salesforce subject matter expertise and assessments to business stakeholders and team members Demonstrate a strong command of technical details to translate proposed solutions into functional specifications with technical team Manage technical delivery of custom development, integrations, and data migration elements of Training Services solution implementation Establishing and controlling technical definitions, rules, principles, and standards for teams Assessing, reviewing and decisioning on solution architecture designs Documenting any newly developed functionality in solution designs Adhere to Salesforce best practices, maintain code documentation, and write/maintain test classes to ensure coverage for all custom development Hands-on contributing developer in addition to team leadership responsibilities Troubleshoot and resolve production issues. Actively participate in design and sprint planning sessions, offering relevant solutions and input. Estimate level of effort for stories and/or epics based on business requirements and knowledge of the platform. Other responsibilities as assigned Scope: people manager that interprets and administers policies, process, and procedures that may affect sections and subordinate units. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. What we need from you: 8+ years Salesforce experience Management Experience: Minimum 3 years of supervisory or management experience. Bachelor's degree in Computer Science, Information Technology, or equivalent experience Salesforce Platform Developer I certification is required Salesforce Application Architect, Salesforce System Architect, or Salesforce Service Cloud Consultant is a plus Experience in designing scalable solutions in Salesforce with end-to-end implementation experience Experience leading solutions design sessions, ability to ask hard questions during those sessions and suggest best practices and efficient ways of implementing business processes Demonstrated understanding of the architecture, capabilities and constraints of Salesforce applications required. Extensive development experience with Apex Classes/Controllers, Apex Triggers, Visualforce General web development experience with HTML, CSS, JavaScript Web Services development or experience with the Salesforce APIs (REST/SOAP/Bulk, etc.) Experience with Lightning Web components, DevOps Tools like GIT, Flosum, etc. Good development habits regarding documenting solutions, commenting code, naming conventions, version control, and testing solutions Understanding of the Salesforce product suite including Salesforce1, Service Cloud, Experience Cloud (Communities) and AppExchange solutions Nice to Have - experience with Training Services ancillary products including Appinium LMS, Skedulo, CloudCraze Experience with Agile/Scrum methodology and related tools (E.g. Jira) is required Excellent communications skills Ability to manage time and work effectively within short development cycles Ability to work extended hours/on call support as needed to support any major outages or off-hours releases +++++++++++++++++ The legal stuff: Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Our Commitment to COVID-19 Safety: The American Red Cross requires all new hires be fully vaccinated against COVID-19 as a condition of Employment, except in states where it is prohibited by law. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment or seek an exemption. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire. What's in it for you: The annual salary range for this position is $140K - $150K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. Stay Healthy: Medical, Dental, Vision Plans Paid Family Leave: 12 weeks paid at 80% Relax with Time Away: PTO + Holidays Save for your Future: 401K with up to 4% Match Employee Assistance: 24/7 Mental Health Resources Disability and Insurance: Short + Long Term Service Awards and Recognition: 1 year + 5 year Career Development: Pay for Performance, Ongoing Education To be considered for this position, please visit to apply. Diversity, Equity & Inclusion: The Red Cross supports a variety of cultural groups for employees and volunteers. From our Latino Resource Group, Umoja, Asian American & Pacific Islanders, and Red Cross Pride, to the Ability Network, Veterans+ and our Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights