Manager, Salesforce Operations Engineering

at Outcome Health
Published January 23, 2024
Location Chicago, IL
Category Default  
Job Type Full-time  


It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate, positively impact patient education and doctor-patient connections, and be inspired to build a great career.

Location: Chicago

Hybrid Schedule: 2 days in office / 3 days at home weekly

Travel Requirements: 4 weeks per year

Job Summary

PatientPoint is seeking a Salesforce Operations Engineering Manager to oversee the administration of key systems supporting the organization's overall operational business processes and related projects. Work with internal customers such as Provider Solutions, Field Operations, Product, Content, etc. Gather requirements for improvement projects and then execute those projects. Work with a combined team of Engineers, Business Analysts, and Project Managers to keep processes automated and efficient.

The Salesforce Operation Manager will be responsible to manage a team of certified Salesforce Developer as well as maintain and improve Salesforce SDLC (Software Development Lifecycle) which includes code repository, deployment methods, CI (Continuous Integration) processes, etc.

As a Salesforce Operation Manager, you have a passion for contributing to the development of high-performance teams through rigorous goal setting, disciplined attention to performance metrics, continuous process improvement and mentorship. engaged and committed team.

What You'll Do

  • Act as Technical Product Owner for specific operational areas of the Salesforce platform
  • Analyze, design, and implement business process improvements, projects and changes across operations departments, preparing detailed project plans with timelines and budget.
  • Collaborate with business stakeholders and technology teams to integrate systems, manage implementation, training options and support.
  • Coordinate efforts and dependency matrixes with other Salesforce team functional managers, product owners, and architects.
  • Administer and manage configuration of key Salesforce development tools and related processes.
  • Maintain and improve Salesforce SDLC (Software Development Lifecycle) related processes and systems
  • Provide clear direction, coaching and support to the team; enable career development while managing performance.
  • Facilitate team stand-ups, planning, and review meetings as Functional Manager
  • Build trust and alignment across the organization and between teams. Support a culture of responsibility and pride in quality.

What We Need

  • 4+ years of Business Systems related experience.
  • 3+ years leading technical teams
  • 3+ years of experience working with SFDC
  • A proven functional/technical professional with at least 1 full lifecycle implementation
  • Knowledgeable deploying, customizing, and maintaining CRM's systems.
  • Experience in communicating with users, other technical teams, and project management to understand requirements, describe software product features, and technical designs.
  • Thorough understanding of software architecture and object-oriented design
  • Strong knowledge of software development methodologies and best practices

Desired Qualifications

  • Bachelor's degree in computer science, information systems, or other technology field or equivalent number of years of experience.
  • Experience working within Scrum is required.
  • Project Management and planning experience with tools such as JIRA, Smartsheet, etc.
  • Strong SFDC knowledge and Integration components for SFDC (for example, SFDC APIs, Apex controllers, Apex Web Services, Apex callout, SFDC data loaders, etc.)
  • Experience with integration platforms like Mulesoft, Boomi, etc. and API management
  • Experience with JavaScript, SFDC Communities, Field Services Lighting, SF Lightning a plus
  • Salesforce Certified Platform Developer I (Salesforce Certified Platform Developer II a plus)

What You'll Need to Succeed

  • Ability to adapt and handle multiple competing priorities in a fast-paced environment.
  • Ability to drive a project throughout the full software development lifecycle.
  • Work effectively and remain focused during periods of ambiguity
  • Build confidence and trust with managers and end users

Base Salary Band: $129,832-$183,000

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint's total compensation package for employees. For additional details on our total benefits package, please review the section "About PatientPoint" at the end of this job description.




What We Offer

We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.

About PatientPoint

PatientPoint is the patient engagement platform for every point of care. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint's solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better. Learn more at

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V