The Business Analyst will play a critical role in enabling growth by optimizing business processes, identifying new technology breakthroughs, and leading successful execution. A successful Business Analyst will maintain a deep understanding of the end-to-end business process, monitor the system landscape to understand gaps in the current tools and, as relevant, lead the full process to select, implement, and successfully realize the benefits of a system or process upgrade.
Responsibilities:
Develop and maintain a comprehensive view of current state processes and system landscape for assigned department(s) and monitor key metrics to evaluate efficiency and pain points
Serve as a trusted partner of the assigned department(s), including understanding their business goals actively contributing to their initiatives
Monitors end-user usage of systems and identifies trends or opportunities for engagement.
Help design, document, and maintain system processes
Work with business leaders to guide proper usage of the systems, provide training session/content to support end user utilization (New user groups or business functions)
Coordinate and assist with new feature/functionality rollouts with support and communications to user groups
Assist with project management as assigned
Contribute to major project success within the department, when relevant, by leading as a project manager to coordinate inputs from the department, IT, external stakeholders, and executive leadership as required
Interface on day-to-day basis with the business and IT stakeholders to triage and gather requirements for system changes, both incremental and transformational improvements
Collaborate with IT leadership on roadmap planning and prioritization
Preparing management reports to track status of deliverables, system usage KPIs and delivery progress against roadmap

Helping roll this out to new companies.
Helping with the adoption of salesforce
Insights out of the data that is in Salesforce to better the business.
End user townhall meetings.
Dashboards for leadership view.

Required Skills & Experience

5 years Business Analyst experience
2-3 years experience working in or with Salesforce.com, preferably Sales and Marketing cloud.
Strong experience generating requirements and process documentation Jira ideally.
Prior experience working with organizations such as Dealer/Franchise, OEM, and Retail business models.
Some training background has experience in user adoption to roll out salesforce to new users
Experience working with external stakeholders/end users.
Strong Microsoft Office and Excel skills
Agile Scrum experience (sprints, requirement gathering, QA UAT, etc.)
4-year degree in related field

Nice to Have Skills & Experience

Manufacturing, Consulting, Retail industry experience
Salesforce Communities
Scrum Certification
User training experience
Familiarity with SQL and/or PowerBI

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.