Lead Solution Architect – Salesforce Platform (Director level – Individual contributor)

at Manulife and John Hancock
Published December 22, 2023
Location Boston, MA
Category Default  
Job Type Full-time  


We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description


John Hancock Technology Office is seeking an experienced Solution Architect well versed in Salesforce platform to engage with multiple high-profile initiatives. This position requires an ability to architect and design highly scalable solutions that leverage our existing capabilities and support our digital, customer-centric transformation. The Solution Architect is capable of translating business vision into a technology reality and works as a senior technical team member by providing oversight and expertise across various technologies and business domains to deliver complete solution. The candidate will also be working with the other Solution and Enterprise Architects to take project experience and industry best practices to refine our architecture.

Work arrangement:

This role allows for Hybrid work arrangement with 2 days in office (ideally Boston, MA) and 3 days from home. We are open to applicants from neighbouring States who are willing to commute for Hybrid Work arrangement. We are also open to Toronto, Canada applicants who are willing to travel to Boston, MA once every month and attend our Toronto Office for Hybrid arrangement.


  • Partner with the engineering leads and developers for the related value streams to own and drive end-to-end delivery of technical solutions to the business.
  • Specific focus is on Salesforce centric solution architecture. Proven experience in designing and delivering solutions and integrations with Salesforce products and systems.
  • Hands on experience with Salesforce ecosystem - UI/programming/data/component models, integration approaches/patterns, marketplace, analytics, and engineering practice.
  • Produce key design documents and incremental technical solution architecture artifacts based on project needs and our architectural target state.
  • Actively participate in all aspects of project life cycle, entrenched in scrum teams and committed to business success.
  • Develop software frameworks, design patterns, and best practices.
  • Design and implement new technology proof-of-concepts.
  • Demonstrated ability to mentor others to maintain architectural vision and software quality.
  • Ability to whiteboard, present and discuss different solution options with pros & cons.
  • Collaborate and incorporate feedback from various stakeholders to drive design decisions.
  • Review artifacts like use cases, estimates, high level designs, low level designs, code, and provide appropriate feedback.
  • Guide initiative through various approval processes including building permit review and the architecture review board.
  • Identify complex issues in a timely manner and provide mitigation recommendations to the Project Managers
  • Demonstrated leadership abilities in a complex environment in driving operational excellence and best practices.
  • Contribute to architecture and engineering communities across the company.


  • Bachelor's degree in computer science or related field, or equivalent combination of education and recent, relevant work experience
  • Overall information technology experience -10+ years
  • Systems or application development experience - 10+ years
  • Must have Solutions Architecture experience in Salesforce for at least 2 year coupled with other Architecture experience
  • Financial/Insurance services industry experience is highly preferred
  • Insurance industry background with Long Term Care exposure is a big plus
  • Hands on experience with multiple programming languages, and database systems.
  • Current with new technologies, language frameworks, and design patterns
  • Experience with iPaaS (Integration Provider as a Service), Software as a Service (SaaS), and Platform as a Service (PaaS) - Azure and AWS preferred.
  • Technical certification in one or more of Salesforce Competencies is strongly preferred - Application, System, Sales Cloud, Health Cloud, etc.
  • Hands on experience with Apex, Visual Force, and Lightening Platform.
  • Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation
  • Excellent time management skills, including multi-tasking and prioritization.
  • Strong written, verbal communication and presentation skills
  • Ability to estimate the financial impact of various solution architecture alternatives.
  • Must be comfortable working in an open, highly collaborative team environment.
  • Experience with software development life cycles and technical design principles. (e.g., Agile, Scrum, Disciplined Agile, TOGAF, etc.), certification is a plus.
  • Ability to handle multiple tasks and deadlines with attention to detail.
  • Experience with application rationalization and modernization initiatives
  • Hands-on exposure to containerized and serverless workloads.
  • Understanding and exposure to security and compliance standards and best practices.


About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Click Here to Email Your Resumé].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location
Boston, Massachusetts

Salary range is expected to be between
$117,390.00 USD - $218,010.00 USD

If you are applying for this role outside of the primary location, please contact [Click Here to Email Your Resumé] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)