Lead Salesforce Administrator

at NICE
Published January 27, 2024
Location Denver, CO
Category Default  
Job Type Full-time  

Description

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

Lead Salesforce Administrator

This position will help maintain and drive enhancements to our Salesforce platform. The candidate must have hands-on administration and configuration skills with the latest Salesforce releases, the ability to handle first-level user support/training requests, and experience designing advanced reports and dashboards. They must have a sales and service-oriented mindset and a passion for learning, working with, and evangelizing the Salesforce platform.

A Typical Day Might Include the Following:

  • Perform ongoing system administration (maintaining user roles, security settings, profiles, automation, and data integrity).
  • Maintain reporting and dashboards within Salesforce. Assist with ad hoc reporting requests and optimize the user experience related to reports and dashboards.
  • Manage dashboards, reports, forms, templates, custom objects, object relationships, fields and layouts.
  • Help drive end-user adoption of Salesforce through documentation, support and training of new and current employees.
  • Act as a Subject Matter Expert for a team of Salesforce Administrators, answer questions, own process decisions.
  • Manage the relationship with vendors related to Salesforce packages and integrations.
  • Establish and maintain data quality through daily/weekly/monthly/quarterly reporting. Salesforce user administration tasks, including access management, permission sets, role assignments and profile management, etc.
  • Maintain data quality through ongoing data analysis, record de-duplication, and other related tasks, and identify and implement process improvements that contribute to improved data quality.
  • Provide first-level support to the sales, marketing, service, finance, and operations teams, including issue identification and issue resolution/escalation.
  • Design and implement custom objects and advanced functionality such as complex flows or validation rules, based on project roadmap and strategic initiatives.
  • Evaluate and implement third party solutions and app exchange packages based on project need or business request.
  • Identify and evaluate new features and functionality related to the Winter, Spring, and Summer release management schedule provided by Salesforce.
  • Completes all responsibilities as outlined on annual & quarterly goals.
  • Completes all special projects and other duties as assigned.

Required Education, Experience, and Specific Job-Related Skills

Education Requirement:

  • Bachelor's Degree from 4 Year accredited College/University, or equivalent experience.

Experience Requirement:

  • 6+ years of experience in Salesforce Administration
  • Salesforce Administrator Certification

Experience Preferred:

  • Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
  • Must be experienced Microsoft Office applications, including MS Word, Excel, Visio and Power Point.
  • Must be detailed oriented and have strong problem solving and analytical skills.
  • Excellent verbal and written communication skills are essential.
  • Able to meet deadlines, communicate delays, clarify ambiguous situations.
  • Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.

About NICE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.