Job Overview

Job Description:

JOB TITLE: Lead Product Management & Development- Service & Support Salesforce

JOB LOCATION: 1025 Lenox Park Blvd., Atlanta, GA 30319

DUTIES: Deliver on mission-critical systems integrations and business processes. Apply strong analytical, communication, leadership, and technical skills in Salesforce technology specifically in System Integrations and APIs. Focus on the planning and delivery of key Salesforce capabilities across business functions. Possess the product management and Salesforce technical skills/experience, enjoy working in a dynamic, fast paced, and high growth environment. Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, evaluate and prioritize the requirements, along with creating solution and implementation recommendations. Deliver the product that meets business requirements, reliability, scalability, and performance goals. Drive alignment to the company's cross-channel vision and strategy, supporting Channel KPIs, and delivering the highest value capabilities. Work with Agile team and create the strategy roadmap, develop minimal viable product and Episodic solutions that drive a highly effective and efficient project development and delivery scrum team. Launch the vision, product strategy, and road map for products and work with key stakeholders in the company to deliver vision including sales, partner teams, affiliates, and care operations. Monitor product for all defined KPIs to ensure best-in-class customer experience. Drive, develop, and maintain numerous project deliverables that support the program including functional and non-functional specifications. Build awareness and understanding across teams and organization. Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines. Provide functional leadership during technology enhancements upgrades/implementations and work successfully as a liaison with various internal business/technical partners. Partner with the support organization to provide training, support, technical assistance to operation team and end users. Participate in an Agile scrum team, write/enhance/research Epics and features and be responsible as business lead and central subject matter expert. Lead, guide, and support team members, and help streamline work processes to improve efficiency and consistency.

REQUIREMENTS: Requires a Bachelor's degree in Computer Engineering and 5 years of progressive, post-baccalaureate experience in the job offered or 5 years of progressive, post-baccalaureate experience in a related occupation within high tech, software and/or wireless/telecom industry; applying knowledge software development, web technologies and customer communications; implementing product roadmap assessment and planning; driving and gathering business requirements, assessments, solutioning, especially in the areas of data analysis, data extraction/delivery, source/target transformation/mappings; integrating business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues; working within scaled agile development team; utilizing MuleSoft and Salesforce technologies; engaging APIs, Web Services, SOA, ESB, ETL concepts and tools; presenting complex technical information in a clear manner to peers, developers, and senior leaders.

Our Lead Product Management & Development- Service & Support Salesforces earn between $150,000 - $192,600 yearly. Not to mention all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:

* Medical/Dental/Vision coverage

* 401(k) plan

* Tuition reimbursement program

* Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

* Paid Parental Leave

* Paid Caregiver Leave

* Additional sick leave beyond what state and local law require may be available but is unprotected

* Adoption Reimbursement

* Disability Benefits (short term and long term)

* Life and Accidental Death Insurance

* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

* Employee Assistance Programs (EAP)

* Extensive employee wellness programs

* Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Weekly Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-5599 Date posted 02/01/2024 Apply Now