Overview:

The Salesforce Lead for Healthcare Systems is a critical role focused on developing and managing Salesforce solutions tailored to our healthcare system's needs. This position requires a unique blend of technical expertise in Salesforce, particularly in Health Cloud, and an understanding of healthcare operations. The ideal candidate will be a Salesforce Health Cloud Accredited Professional, with certifications in Salesforce Administration and Platform Developer I, ensuring a deep knowledge of Salesforce applications in a healthcare context. All with mentoring junior staff.

This position is 80hr per pay period and benefit eligible! Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (up to 24 days per year starting), and 403B with up to a 6% employer match. Click here to learn more!

When working at M Health Fairview, we want to support our employees growth, honor their strengths and give them the freedom to feel empowered to make a difference in the lives of others.

Responsibilities/Job Description:

The Lead Application Analyst role will lead the Application teams responsible for configuring, documenting, testing, modifying and maintaining software applications. Oversee the creation of system and operating documentation. Facilitate all issues that arise within the specific application area. Provide leadership for a team whose job functions include configuring applications by translating the business requirements into software specifications, executing test plans for configuration testing and performs problem resolution.

• Lead the design, development, and implementation of Salesforce Health Cloud solutions, addressing the specific needs of our healthcare system.
• Engage with healthcare partners to gather detailed requirements, translating these into effective and acquiescent Salesforce solutions.
• Ensure the scalability, security, and performance of Salesforce implementations, with a keen focus on healthcare data security and privacy standards.
• Provide skills to solve and technical support within the Salesforce environment, particularly Health Cloud.
• Maintain up-to-date knowledge of Salesforce features and advancements, with an emphasis on healthcare-related functionalities.
• Mentor and guide a team of Salesforce professionals, promoting a culture of excellence and continuous learning in the healthcare IT domain.
• Lead the process to ensure team members configure code using specifications and design documentation in accordance with organizational standards, practices and methodologies.
• Participate in the continuous improvement of methodologies, practices and standards.
• Accountable for following and implementing Software Development Life Cycle (SDLC) methodology, ITIL and quality management framework for projects.
• Understands, tracks and focuses the team on key metrics that measure outcomes and proactively initiates and participates in: Incident and Problem Management, IT Service Request and Task Management, Change Control Management, and Approved IT Project outputs.
• Facilitate meetings between IT application teams and other IT departments regarding configuration issues and ensure issue resolution is completed and meets Fairviews standards and business requirements. Proactively communicate to leadership on status and issues.
• Ensure appropriate unit testing of all code and programs prior to releasing them to the quality assurance team. Lead the effort to resolve unit test issues and respond to all inquiries and issues in a timely manner. Provide implementation/production support as needed.
• Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows. Partner with the business to gather requirements and goals to drive optimal solutions. Know the latest with industry standard methodologies.
• Evaluate, solve, and lead root-cause analysis for production issues and system failures; resolve corrective action and improvements to prevent recurrence. Provide implementation/production support as needed.
• Lead the implementation planning for application changes. Support the end-user and technical operations staff as required by providing excellent customer service. Lead the integration efforts of technology across IT teams.
• Proactively provide leadership and make recommendations regarding assigned application(s) to ensure quality and minimize impact on other applications and business processes. Partner closely with Enterprise Architecture. Lead the resource capacity planning efforts across the team.
• Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Maintain up-to-date business domain knowledge and technical skills in software development technologies and methodologies.
• Leads creation and implementation of improvements to achieve clinical, satisfaction and/or efficiency outcomes.
• Leads ongoing operational system support. Directs resolution and/or resolves escalated issues. Interacts with vendors on problem determination, resolution, issue tracking, upgrades and fixes.
• Participates in after-hours support as determined by IT Leadership
• Patient Centered: Provide services centered on the needs and safety of our patients and families.
• Models Fairview Commitments and behaviors.

Qualifications:

Minimum Requirements

• Bachelors degree or combination of education and related work experience
• Salesforce Certified Administrator or Salesforce Certified Platform Developer
• 7 years of IT application experience
• Minimum of 5 years of experience in Salesforce development, with in-depth experience in Health Cloud and healthcare systems.
• Understanding of healthcare industry standards and compliance, including HIPAA.
• Ability to solve sophisticated problems in a healthcare IT setting.
• Superb communication skills, with the ability to engage optimally with healthcare professionals and IT teams.
• Understands the Software Development Life-Cycle (SDLC).
• Solid understanding and expertise of healthcare processes and application system coordination.
• Knowledge of database structure and working practice of reporting techniques and tools.
• Skills in critical thinking, accountability, problem solving, organizational partnership, and customer service.
• Ability to make sound decisions, achieve results, empower others, and be adaptable to a changing environment.

Preferred Requirements

• Bachelors degree in IT field
• Experience within the Healthcare Industry
• Marketing Cloud, Velocity, and/or Epic certifications or experience
• Salesforce Certified Administrator and Salesforce Certified Platform Developer