Junior Salesforce Administrator

at Hometap Equity Partners
Published November 28, 2023
Location Boston, MA
Category Default  
Job Type Full-time  

Description

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.

We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Comparably have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more!

In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.

Who you are:

We are seeking a Junior Salesforce Administrator who is looking to advance in their Salesforce career by joining a high-performing sales operations team. In this role you’ll have exposure to a wide range of projects and the opportunity to make a meaningful impact each day. Collaborative and curious by nature, you value the power of collective brainstorming and believe that agility and adaptability are keys to success. You're ready to roll up your sleeves, learn from every opportunity, and assist in day-to-day Salesforce administration, supporting Hometap’s growth and success.

What you'll do:

  • Collaborate with the Senior Salesforce Administrator and Sales Operations Analysts to support Salesforce initiatives – understand requirements, assist in defining scope, and ensure timelines are met
  • Identify and address system errors – review case errors and understand the root cause of issues to suggest a fix or improvement
  • Assist the Sales Operations Analysts in root cause analysis (RCA) for internal support cases
  • Stay up to date with Salesforce Releases – learn about the major Salesforce releases each year, understand and identify new features that would be useful for the team, and support in any required configuration changes
  • Assist with Salesforce deployments across different sandbox organizations and ensure a smooth transition of changes
  • Contribute to regular security checks to ensure our organization remains compliant with the latest security settings and policies
  • Learn best practices for building Flow automation
  • Sandbox Management – with guidance, help in refreshing and configuring our sandbox environments and ensure they remain in sync with our main system
  • Document project progress and maintain technical documentation related to changes in Salesforce processes

What you'll bring:

  • Salesforce Administrator Certification (SCA)
  • 1+ years of experience as a Salesforce Administrator or in a related role
  • Technical Proficiency: knowledge of Salesforce components like custom objects, validation rules, and Lightning App Builder
  • Communication: strong verbal and written communication skills to ensure smooth collaboration across teams
  • Problem-solving: a knack for troubleshooting and resolving issues effectively

Bonus Points:

  • Additional Salesforce Certifications
  • Salesforce Superbadges
Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments or interest over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.

Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs.

Hometap is based in Boston, but will consider remote work for this position; however, the position must be performed in the United States entirely outside of Colorado.