IT Salesforce Business Systems Analyst

at Gilead Sciences, Inc.
Published April 29, 2023
Location Santa Monica, CA
Category Default  
Job Type Full-time  


For Current Kite Pharma Employees and Contractors:Please log onto your Internal Career Site to apply for this job.At Kite we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals.Job DescriptionKite Pharma is seeking a highly motivated IT Salesforce Business Systems Analyst to join the Salesforce Center of Excellence team at Kite. This role will report to the IT Salesforce Center of Excellence leader. This individual will need to work and collaborate effectively with business stakeholders understanding business needs and identifying opportunities for enhanced features through Salesforce expertise. This individual must also be able to work directly with cross-functional technical teams including Salesforce developers, integration engineers, ERP specialists, and 3rd party SaaS service providers. This person must be able to work in both a project-based and agile working environment and have the ability support related activities such capturing user requirements, development and capacity planning, various testing cycles, documentation, and production support.Responsibilities of the IT Business Systems Analyst•This person serves as a liaison between business (BPOs), Vendor (SIs) and Kite IT Teams for Salesforce related functionality.•Partner with the business users, IT and vendors to analyze and scope new enhancements for Salesforce applications•Serve as subject matter expertise, provide analytical skills identify alternatives and reusable components across workstreams, support future Salesforce custom application implementations and migrations•Lead re-engineering workshops with business and IT stakeholders, create and maintain process documentation•Actively participate in the business analysis process, work alongside business groups to capture requirements and their priorities, document detailed functional requirements; help translate those to Salesforce Technical requirements.•Champion continuous process improvement across the product development lifecycle•Identify areas of improvement and implement solutions in process.•Drive best business practices for Salesforce implementations•Maintain system reports and dashboards to track trends in usage, adoption and other key metrics. Monitor logs to identify issues.•Help configure user permissions in Salesforce, conduct application demos, coordinate testing and documentation of GxP requirements•Support development of business requirements and cases for new business capabilities•Perform impact assessment on new changing products capabilities, including impact to integrated (Boundary) systems•Coordinate testing of changes and enhancement with the business to ensure successful delivery•Advanced planning and organizational skills, including ability to follow tasks/assignments through to completion•Provide application support and assist with application maintenance•Participate in needed software configuration, documentation, and validation as needed.Basic Qualifications:•MA / MS Degree with 6+ years in business or technical discipline OR•BS / BA Degree with 8+ years in business or technical discipline OR•High School Degree with 12+ years a business or technical disciplinePreferred Qualifications:•BA / BS Degree in Science, Business, Information Technology and/or Engineering•5-8 years of experience as Business Analyst in pharmaceutical/biotech industry•Minimum of 3 years of analyst/administrator experience required•Salesforce Certified Administrator Certification - Minimum•Previous experience as a Salesforce Administrator/BA is essential•3+ years of experience with setup and configuration•Working knowledge of Salesforce Lightening Platform and in particular Service Cloud, Health Cloud and Communities/Experience Cloud•Excellent knowledge of requirements gathering techniques and ability to run workshops.•Experience in JIRA, Confluence, any project management tool: MS project, Smartsheet, etc.•Experience building reports using Lightening Platform•Frontend testing frameworks is a plus•Experience in Project Management, preferably with Agile Methodologies or SCRUM Framework•Proven ability in authoring technical documents and business processes•Experience in standard software development methodologies (Agile, Rapid, Waterfall, etc.)•Meaningful team ethic and proven ability to work with cross-functional teams•Good analytical skills, demonstrated by the ability to identify and understand complex issues and then developing appropriate cross-functional solutions•Required in depth knowledge of the Delivery and BA process, and be able to work with development team to provide clear Business and Technical Requirements•Experience using functional unit tests throughout development to ensure quality.•Excellent verbal, written, and interpersonal communication skills and organizational skills, with the ability to facilitate meetings are required•Must be able to work independently and effectively with cross-functional teams•Deep problem-solving skills are essential•Pharmaceutical / Lifesciences industries experience a plus#LI-ML1#IND123The salary range for this position is: $146,200.00 - $189,200.00. Kite considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.For additional benefits information, visit:* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA. For more information on Kite, please visit Sign up to follow @KitePharma on Twitter at jobs in the United States:As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [Click Here to Email Your Resumé] for assistance.For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACTYOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACTPAY TRANSPARENCY NONDISCRIMINATION PROVISIONOur environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.For Current Kite Pharma Employees and Contractors:Please log onto your Internal Career Site to apply for this job.