Federal Salesforce Program Manager

at IBM
Published January 22, 2024
Location Denver, CO
Category Default  
Job Type Full-time  


IntroductionAt IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and ResponsibilitiesThe IBM Federal Salesforce Program Manager is responsible for the successful planning and delivery of Salesforce Services consulting projects for our Federal clients. The Program Manager will have accountability for the successful delivery of a portfolio of services projects. The Program Manager will collaborate with executive leadership from our clients, program management, Salesforce delivery resources, Federal procurement, HR, and finance to ensure delivery of Salesforce programs on time and on budget. This role is part of the IBM Federal Salesforce Practice senior leadership team and is expected to collaborate with all senior leaders to define and execute the Practice’s mission, strategy, and success. The Program Manager is accountable for the successful end-to-end project delivery of a DoD program within the IBM Federal Salesforce Practice portfolio. This responsibility includes all aspects of project delivery, including areas of technical, solution, methodology, deliverables, personnel, finance, scope, and change management. This person oversees multiple large multidisciplinary delivery teams working across multiple clients and business units. The Program Manager should be able to understand project health status, guide and advise on complex delivery issues, foresee, and mitigate project risks, and escalate and resolve project delivery issues. The Program Manager participates will also be expected to participate in the sales process to validate the deliverability of a given solution and to understand the pipeline of relevant projects, and where staffing or skill gaps exist. The Program Manager is also responsible for the financial success of project delivery by understanding and monitoring project Revenue, Gross Profit, and resource-level profitability to either meet or exceed the established price case targets. Customer satisfaction targets and scores are a key metric for this role. Additional evaluation metrics provided below.Required Technical and Professional Expertise• 10+ Years managing Large Enterprise projects is required• 5+ Years’ experience in the Federal services sector• Experience with managing a portfolio of projects for 3+ years• Certified Project Management Professional (PMP) and Scrum Master credentials• Certified in Salesforce core clouds (Sales, Service, Experience cloud) and architect-level certificationsPreferred Technical and Professional Expertise• Salesforce project management experience is a plus but not required• Takes pride in their accomplishments and enjoys doing the work at hand• Is invested in the growth, development, and success of all team members• Experience in the DoD• Ability to influence strategic direction and credibility among key DOD stakeholdersAbout Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: – Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being – Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs – Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law – Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals – Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. US Citizenship Required.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Role:Federal Salesforce Program ManagerLocation:Denver, USCategory:Project ManagementEmployment Type:Full-TimeTravel Required:Up to 20% or 1 day a weekContract Type:RegularCompany:(0147) International Business Machines CorporationReq ID:683905BRProjected Minimum Salary:$128,400 per yearProjected Maximum Salary:$128,400-$192,600/year per yearDate Posted:January 18, 2024