Director, Software Engineering – Salesforce Platforms (ResApp)

at Marriott
Published January 26, 2024
Location Bethesda, MD
Category Default  
Job Type Full-time  


Marriott Director, Software Engineering -- Salesforce Platforms (ResApp) Bethesda , Maryland Apply Now Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYMarriott International is seeking a highly engaged and motivated individual to join our Salesforce Engineering leadership team to oversee the production support of the Reservation Application used by agents at Customer Engagement Centers and properties around the globe. The Director will oversee a team of engineers responsible for triaging production issues, performing configuration changes and code deployment, and will be accountable for ensuring consistent security, privacy, and development standards are met as features and enhancements are deployed to production. The ideal candidate will have proven Salesforce engineering experience working on an application in a highly complex and integrated platform and will possess exceptional communication skills.CANDIDATE PROFILEEducation and Required ExperienceRequired:Demonstrated experience in SAFe Agile development methodologies, specifically with large-scale initiatives and geographically distributed teamsIn-depth knowledge of application development standards including performance, security, and privacy protocolsProven ability to effectively prioritize and execute tasks in a high-pressure environmentStrong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business termsExperience with and knowledge of Technology outsourcing activities in a managed services environmentExperience with DevOps tools such as Git, JIRA, Jenkins and DynatraceStrong organizational skills with demonstrated ability to manage multiple high-complexity efforts and competing prioritiesWorking knowledge of Reservation System in hospitality or any other domainWorking knowledge of Loyalty and Property Management System (PMS)Bachelor's degree in Computer Science or related OR equivalent years of experience and/or certificationPreferred:Experience and in-depth knowledge of Salesforce administration and development; security, standard objects, reports/dashboards, Knowledge, data management, and sandbox environmentsDemonstrated success leading a highly complex and integrated software engineering teamKnowledge of hospitality business environment, service requirements and cultureAbility to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environmentRESPONSIBILITIESMonitor and troubleshoot issues related to Salesforce applications and integrationsEnsure adherence to best practices, standards, and methodologies for Salesforce development and deploymentManage the release process and coordinate deployments across different environmentsProvide guidance during evaluation of a business requirement and how it can be met with either point-and-click configuration or code and customizationCollaborate with stakeholders across the organization for prioritization and issue resolutionReview and approve design documents, code reviews, test plans, and deployment plansMANAGEMENT COMPETENCIESLeadershipCommunication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methodsLeading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and actionManaging Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challengesProblem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of actionProfessional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its valuesManaging ExecutionBuilding a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organizationStrategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processesDriving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is requiredBuilding RelationshipsCustomer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standardsGlobal Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potentialStrategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executedGenerating Talent and Organizational CapabilityDeveloping Others - Plans and supports the development of others’ skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their futureOrganizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unitLearning and Applying Professional ExpertiseBusiness Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challengesTechnical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challengesTechnical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the businessTechnology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelinesTechnology Systems: Knowledge of Technology systems supporting the business including benefits, requirements, costs, justification, and operationsTechnology Resources: The ability to secure and manage Technology resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information, and resource planning) and measure project impactContinuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challengesBasic Competencies - Fundamental competencies required for accomplishing basic work activities.Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issuesOral Comprehension - Listens to and understands information and ideas presented through spoken words and sentencesReading Comprehension - Understands written sentences and paragraphs in work related documents.Writing - Communicates effectively in writing as appropriate for the needs of the audienceMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.