Director, Salesforce Engineering

at Delawareworks
Published January 21, 2024
Location Bethesda, MD
Category Default  
Job Type Full-time  


at Marriott in Dover, Delaware, United States Job DescriptionAdditional Information TEA370Job Number 23149310Job Category Information TechnologySchedule Full-TimeLocated Remotely? YRelocation? NPosition Type Management JOB SUMMARY If you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International.Marriott has over a dozen Salesforce orgs, including one of the largest Salesforce implementations by number of users with the Empower platform used by over 120,000 associates across Hotels, Customer Engagement Centers, and Sales teams. We are looking for a motivated and innovative candidate to join our Salesforce Engineering team to help define and create the next generation of solutions to drive Marriott value and serve our business by leveraging current and leading-edge technologies in an innovative and impactful manner.This position oversees day to day application development projects and engineering while leading continuous improvement on process definition and compliance. Using in-depth knowledge of Salesforce technologies, this role will be responsible for not only guiding engineers on the development of comprehensive and secure solutions but also designing, building, and proving out various functionality. You will need to fully understand and often anticipate business requirements to work with engineers across multiple channels (Salesforce, web, mobile, API , etc.), enterprise architecture, security, privacy, and other disciplines to deliver best-in-class solutions using cutting-edge technologies. Proficiency with Apex, LWC , APIs, Salesforce Security Principles and scalable solutions is a must. This role will be asked to dive deep into the technical details while also managing engineers and project resources.The ideal candidate has spent multiple years developing and delivering solutions on Salesforce and is looking for a hands-on leadership role in which they can grow their expertise even further in a fast-paced work environment that fosters innovation, continuous improvement and collaboration. CANDIDATE PROFILE Education and ExperienceRequired:+ 10+ years of application development experience+ Comprehensive understanding of Salesforce technologies including Apex, Lightning Web Components, Source Code Management, Deployment Processes, Security, and Integrations+ Experience in developing and implementing strategic IT technologies and related processes, procedures, and decision support.+ Experience in developing technology roadmaps and strategies+ Direct management of cross functional, sourced, or matrixed teams+ Experience with robust reporting and tracking mechanism tools, i.e. Jira+ 5+ years facilitating interaction and appropriate communication between scrum teams, architecture, and UXPreferred:+ Demonstrated success leading medium- to large-scale initiatives/transformations+ Proven management experience in strategic planning and budgeting within one or more business groups+ Experience with and knowledge of IT outsourcing activities in a managed services environment+ Good process management, negotiating, influencing and problem resolution skills+ Proven ability to effectively prioritize and execute tasks in a high-pressure environment+ Knowledge of business environment, service requirements and hospitality culture+ Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action+ Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.+ Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards – including drivers of process costs+ Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms+ Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment CORE WORK ACTIVITIES Managing Application Development Standards, Processes, and Tools+ Works with direct reports to facilitate consistency of service delivery across client groups+ Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:+ SDLC standard tools and processes for both waterfall and agile development+ Estimating standard tools and processes, incorporating flexibility for small and large projects+ Deployment standard tools and processes+ Monitors projects for adherence to defined application development processes+ Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary+ Communicates important application development policy changes that affect service provider and/or Marriott operationsManaging Day-To-Day Relationships with Teams+ Manages application development projects in partnership with IT teams, business partners and providers+ Provides project management of business projects+ Oversees effective reporting within application development team+ Leads project reviews with team on application development projects+ Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations+ Monitors projects for alignment with defined business case process+ Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues+ Manages, and improves service level reporting for application development+ Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels+ Assists with application, development and maintenance of service provider project management standards and tools+ Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction+ Works with application development service providers+ Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement+ Works with team to progress the service providers services to match client needs+ Facilitates team and service provider compliance with the agreement+ Validates service levels meet business needs+ Facilitates the definition and enforcement of good service provider contracts+ Supports the IT organization+ Provides input to IT’s business strategy and planning as needed+ Supports and follows defined IT Governance decision rights, standards and practices+ Emphasizes accuracy and effectiveness of estimating and planning management with team+ Provides input to business/discipline and continent IT budgetsImplementing and Managing Continuous Improvement Program+ Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry+ Demonstrates continuous improvement through metrics of quality consistency and client satisfaction+ Works with application development service providers, IT teams, and business partnersThe link to this job was copied to your clipboard.