Business Title: Director, Salesforce

Requisition Number: 108508 - 98

Function: Business Support Services

Area of Interest:

State: VA

City: Norfolk

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director, Salesforce to join our Global Front Office Transformation group.

Responsibilities

• Function as the leader for Engage Salesforce platform implementation to manage multiple member firm onboarding and continuous enhancements to elevate the firms' ability to enhance alignment and streamline member firm onboarding to Engage

• Serve as Salesforce functional lead as a significant contributor to the Front Office Transformation (FOT) program and future sustainment including significant multi-dimensional team and stakeholder management

• Drive the development and maintenance of supporting technology platforms and other related tools and resources in collaboration with other Governance and Delivery team and Digital Nexus

• Lead and facilitate discovery and scoping sessions with clients in business and functional requirements definition and prioritization/scoping of requirements

• Understand client business process and potential constraints (budget, timeline, expertise, and more) to define optimal and reasonable project scope and expectations

• Provide guidance and advisory support to project team on implementation approach and complex configuration issues; coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements

Qualifications

• Minimum ten years of recent related Salesforce experience

• Bachelor's degree from an accredited college/university with advanced studies or relevant experience

• Proficient with Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, CRMA

• Salesforce Certification in Sales, Service and Marketing domain, preferred

• Previous experience interacting and negotiating with senior leaders including leading and managing teams

• Experience in Salesforce platform implementation life-cycle; experience in high-level management of complex projects involving multiple stakeholders

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work (https://www.kpmguscareers.com/why-kpmg/#benefits) '.

Follow this link to obtain salary ranges by city outside of CA: www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=3984-9

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

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