Configuration Analyst, Senior (Salesforce Administrator)

at Blue Shield of California
Published February 20, 2024
Location Oakland, CA
Category Default  
Job Type Full-time  


Job Description

Your Role

The Salesforce Platform and Operations team is focused on optimizing Salesforce solutions and maximizing value across the enterprise. Salesforce is an enterprise platform targeted to help accelerate our transformation program, enable innovation, and help realize our vision for a reimagined healthcare system. Our team works cross-functionally to link our key business strategies and initiatives with our platform roadmap and day-to-day operations. We are responsible for driving critical business and vendor alignment, defining, and executing the enterprise product roadmap, and maintaining operational excellence.

The Configuration Analyst, Senior will report to the Salesforce Center of Excellence - Manager, Business Systems Analysis. In this role you will play a key role in the digital transformation of Blue Shield of California. This hands-on role will be accountable for collecting and rationalizing business requirements, creating future state designs, writing user stories and more across various business areas.

Your Work

In this role, you will:

  • Conduct analysis of hard to complex business requirements and processes to recommend cross-functional efficiencies through configuration approaches
  • Develop hard to complex configuration methodology to support solution selection and develop documented solutions and processes using appropriate documentation protocols
  • Provide input in cross-functional work sessions to assess requirements and propose configuration options
  • Continually evaluate and analyze complex systems applications and business processes; analyze system business impacts and risks; make recommendations for improvements and modifications to ensure optimum functioning of implemented systems
  • Provide day-to-day configuration guidance to requirements gathering sessions, while gaining deep functional/business operations knowledge, application configuration, information management, and operational support
  • Develop Salesforce configuration methodology to support solution selection and develops documented solutions and processes using appropriate documentation protocols
  • Continually evaluate and analyze Salesforce applications and business processes cross-functionally; analyze system business impacts and risks; make recommendations for improvements and modifications to ensure optimum functioning of implemented systems
  • Conduct testing to validate platform is functioning as expected
  • Support the management of Salesforce roles, profiles, sharing rules, workflows, and groups needed
  • Evaluate and install new Salesforce releases


Your Knowledge and Experience

  • Requires a bachelor's degree in health care management, computer science, or a related discipline or equivalent experience
  • Requires at least 5 years of experience performing complex business analysis &/or technology healthcare operations
  • Requires at least 3 years of experience in a configuration analyst role, configuring health plan business applications
  • Salesforce experience required (Health Cloud preferred)
  • Experience with complex Salesforce implementations and enterprise systems
  • Required Salesforce administrator certification (Advanced Admin preferred)
  • Highly skilled in interpersonal and verbal/written communications, flow and process diagramming presentations, analytical and problem-solving skills
  • Able to work in a strong collaborative environment

Pay Range:

The pay range for this role is: $ 77990.00 to $ 116930.00 for California.


Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

About the Team

Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!

Our Values:

  • Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
  • Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
  • Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That's why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.

Two ways of working: Hybrid (our default) and office

  • Hybrid - In a business unit approved office a few times per year to 3 days per week, on average
  • Office - In a business unit approved office 4+ days a week, on average. If the role you're applying for is deemed an "Essential Role," the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.