GENERAL DUTIES: Provide overall support and expertise in Salesforce for Services deployed in Production Salesforce Administration and maintenance including performance tuning, optimal configuration for high-performance technical solutions on Salesforce platform Salesforce maintenance including upgrades, patching Production or operational issue troubleshooting Provide support to Agile teams for Salesforce deployment/tuning/configuration in non-Production environment as required Support application development, prototyping, testing, and demonstrating capabilities to users as required Work with Systems Architects, Salesforce development and cross functional teams to address security and compliance (e.g., section 508, FISMA) requirements related Salesforce platform in production and non-production env as needed REQUIRED QUALIFICATIONS: Bachelor's Degree and 8-10 years' experience; or Master's Degree and 6-8 years' of experience OR four (4) years of additional relevant experience in lieu of Degree Must have of relevant experience with Salesforce Administration and technical support. 5+ years of hands-on implementation and maintenance experience with Salesforce platform Experience working in an Agile development environment with multiple modern tools (e.g. Java, .NET, Ruby) Working knowledge in querying Salesforce.com database using SOQL & SOSL queries Demonstrate knowledge, skills and capabilities maintain and provide technical support to high-performance technical solutions on Salesforce platform Experience in writing Visualforce, Apex classes, /controllers, triggers, SOQL and SOSL Experience in related tools such as Data Loader, Workbench, Salesforce Platform IDE, and integrations of third-party tools with Salesforce Working experience in assigning Roles/Profiles to ensure optimal data access and security Worked on various standard modules of Salesforce.com such as Service Cloud, Force.com IDE, Marketing Cloud, Community cloud and Analytics Cloud Experience working in Scale Agile Framework DESIRED QUALIFICATIONS: Experience in ServiceNow Experience in Agile tools such as ELM Experience working with Confluence Experience in web application developing using technologies such as Python/Djago, Ruby/Rails, JavaScript/NodeJS Experience developing/deploying applications written in open languages on Heroku and integration with Salesforce platform Experience with deployment tools such as GitLab, Jenkins, Puppet, etc. Experience building applications using Salesforce Lightning CLEARANCE: Secret minimum