Business Systems Analyst – Salesforce Revenue Cloud

at Axon
Published July 21, 2023
Location Scottsdale, AZ
Category Default  
Job Type Full-time  


Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We've launched our journey towards becoming an increasingly digital organization leveraging the latest enterprise application technologies to decrease customer effort and increase Axon efficiency. This is an excellent opportunity to come be a part of a transformation where you will feel your impact and help shape Axon's future success in a very visible way.

You will support business critical and customer facing systems that Axon and our customers depend on every single day. As a Salesforce Revenue Cloud Business Analyst, you will help to discover and analyze business problems, evaluate incoming requests, gather and document requirements, and recommend world class solutions within the Salesforce Framework. You will become a subject matter expert on our Salesforce CPQ Ecosystem and work closely with the business on understanding and fixing key business issues.

In this role you will develop a deep understanding of Axon's business processes, and use that knowledge to enable delivery of innovative solutions to business problems. You will be exposed to and enable solutions for many functions across the business including Accounting, Finance, Sales & Marketing.

What You'll Do

Location: Remotely from USA AND/OR Onsite at our Scottsdale, AZ office
Reports to: Salesforce Business Engagement Manager

  • Work closely with stakeholders and development teams to analyze business needs, propose direction, document detailed requirements with measurable acceptance criteria, for stakeholder review, development, and implementation
  • Perform fit/gap analyses between business requirements and out-of-the-box features of Salesforce CPQ & Billing
  • Create functional design specifications for system customization and integrations
  • Work closely with the Salesforce Revenue Cloud Team, including Architects and Developers, to leverage out-of-the-box features and thoughtfully design customization to maximize user efficiency and minimize ongoing maintenance costs
  • Partner closely with the Salesforce CPQ Solution Architect to ensure functional requirements are clear, complete & measurable.
  • Work closely with the different Salesforce teams to ensure their output delivers on the business need
  • Partner with testing resources to ensure test scripts are in place, adequate test coverage is provided and quality product is delivered to business stakeholders for testing
  • Use Azure DevOps to manage requirements, test cases, bugs, and tasks

What you bring

  • Bachelor's Degree in Business Administration or Computer Information Systems
  • Current Salesforce Administrator Certification
  • 4+ years of experience as an Administrator in an enterprise-class CRM or ERP system
  • Additionally, 2+ years of experience as a Functional Analyst in an enterprise-class CRM or ERP system
  • Ability to translate business requirements into functional requirements
  • Ability to work with a diverse set of users from executive leadership to application users and to be able to communicate effectively across these groups
  • Excellent verbal and written communication skills with the ability to lead functional meetings

Additional Preferred Qualifications

  • Salesforce Consultant, Salesforce Certified Advanced Administrator preferred
  • Demonstrated ability as a self-learner via Salesforce Trailheads
  • Hands-on experience with Salesforce CPQ is a plus
  • Experience working within medium to large public enterprises
  • Experience working with Agile development teams and work management software (e.g. Azure DevOps, Jira)
  • Demonstrated understanding of accounting principles and best practices

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 105,000 in the lowest geographic market and USD 175,000 in the highest geographic market. The on target earnings range for this role is between USD 136,125 in the lowest geographic market and USD 226,875 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit (

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [Click Here to Email Your Resumé] . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.