Business Analyst, Salesforce & CPQ-ITO073938

at Genpact
Published December 29, 2023
Location Danville, VA
Category Default  
Job Type Full-time  


With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Business Analyst, Salesforce & CPQ -ITO073938


Genpact LLC seeks Business Analyst, Salesforce & CPQ(multiple positions) in Danville, IL responsible for the design, development, testing, optimization, and maintenance of the full range of Business Intelligence (BI) reporting solutions, including the analysis, design, development, and deployment of BI data models, metadata files, dashboards, and reports using Salesforce. Collaborate with the Salesforce architecture and data analyst team to understand the business requirements and translate them into formal requirements and design documents, establish specific solutions, and lead the efforts including programming and testing. Demonstrate and showcase new ideas with proof of concept using Salesforce to the architectural team for verification and incorporate such ideas into solutioning, detailed technical design and implementation. Tune reports, loaders, table design, indexes, and stored procedures to deliver the required performance. Leverage Salesforce Sales, Salesforce Service, CPQ, and Salesforce community cloud knowledge. Coordinate with Salesforce feature production deployment and post-production support. Scan application logs for any errors and warnings in the production environment. Maintain the Selenium automation suite for Salesforce service cloud features and functionality for biotech. Rewrite or fix the code to resolve the issue and deploy a hotfix to the production environment based on root cause analysis. Develop and maintain ETL processes that meet the project-specific business and technical requirements, as well as those of the overall enterprise data warehouse data integration portfolio. Guide and mentor client organizations with best practices in report and dashboard design and development. Assist in the ongoing development of technical best practices for data movement, data quality, data cleansing, and other ETL-related activities. Facilitate the development of a corporate data policy that outlines the appropriate data stewardship and data audit requirements, as well as the service-level agreements to support the appropriate quality and use of information in business and IT processes.

Qualifications we seek in you!
Minimum Qualifications / Skills

Position requires a Master's degree in an Engineering (all), Computer Science, Technology, Business Administration, or related field and two (2) years of experience in the job offered or a related occupation. Alternatively, a Bachelor's degree in an Engineering (all), Computer Science, Technology, Business Administration, or related field and five (5) years of progressively responsible post-Bachelor's degree experience in the job offered or a related occupation. Foreign degree equivalents are acceptable. Position headquartered in Danville, IL with travel required to unanticipated project sites throughout the U.S. based on client need.

Please send resume and cover letter to:

[Click Here to Email Your Resumé]

Indicate job code "GBASFCIL1023" when applying.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training