Business Analyst – Salesforce

Published March 19, 2022
Location Mandeville, LA
Category Default  
Job Type Full-time  


Salesforce Business Analyst
Roles and Responsibilities
As a Salesforce Business Analyst, you will wear many hats and are responsible for everything from requirements gathering, Salesforce configuration, testing, training and post deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set.

Key roles and responsibilities include:

* Work with clients and end users to gather, understand, and define business requirements
* Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
* Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
* Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
* Collaborate with developers to test and verify that solutions will meet the business requirements
* Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training


* Experience using Salesforce or similar CRM Products to develop client or business solutions
* Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
* Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
* Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
* Strong presentation, communication (written and verbal) skills, and interpersonal skills
* Ability to juggle and prioritize multiple tasks within a collaborative team environment
* Demonstrates flexibility and willingness to do what it takes to get the job done
* Drive and desire to learn and grow both technical and functional skill sets
* Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio

Preferred Experience and Skills

* Experience leveraging and configuring AppExchange products to develop a solution
* Experience soliciting, gathering, and analyzing user input and requirements
* Experience documenting user stories and creating to-be process flow diagrams
* Experience collaborating with business stakeholders
* Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
* Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community)
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled