Administrator II, Salesforce

at Oak Street Health
Published January 26, 2024
Location Chicago, IL
Category Default  
Job Type Full-time  


Role Description:

The Administrator II, Salesforce reports to the Manager, Salesforce and is responsible for designing and implementing solutions that optimize the sales team's workflows and help drive efficiency. The Administrator II, Salesforce supports and collaborates with sales team members at all levels, and serves as a go-to resource for all CRM data management and reporting best practices.

Core Responsibilities:

  • Supports the Manager, Salesforce in administering Salesforce, which includes:

    • Managing and responding to end user support and customization requests

    • Managing and customizing dashboards and reports for various teams

    • Performing routine data clean-up functions

    • Performing mass data imports/updates as needed

  • Serve as a mentor to Administrator I, Salesforce on the team and a resource for guidance on best practices

  • Conducts business requirements gathering sessions as needed for larger sales operations-focused projects, and adeptly translates business requirements into technical solutions within the CRM

  • Assists in the development and reporting of key sales performance metrics to help drive increased sales productivity

  • Collaborates with sales representatives in the field to identify opportunities for improvement

  • Other duties as assigned.

What are we looking for?

This is an exciting opportunity to drive process improvement in an high-impact way, and contribute to the continued growth of a value based care organization that is changing the way healthcare is delivered.

  • 3-4 years experience in a sales strategy/operations role

  • Working knowledge of CRM database management, specifically Salesforce

  • Understanding of how to utilize technology and interface with technical teams to improve program efficiency and business results

  • Advanced experience working with Excel required

  • Project management and organizational skills, and a strong ability to prioritize.

  • Strong quantitative and qualitative analytical abilities

  • Eagerness for continuous learning and development

  • Excellent interpersonal skills, ability to work across the organization

  • Ability to manage multiple priorities while maintaining a positive attitude and sense of humor

  • Undergraduate degree

  • Some travel required (10%)

  • US work authorization

  • Someone who embodies being "Oaky"

What does being "Oaky" look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Oak Street Health Benefits:

  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients

  • Paid vacation, sick time, and investment/retirement 401K match options

  • Health insurance, vision, and dental benefits

  • Opportunities for leadership development and continuing education stipends

  • New centers and flexible work environments

  • Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

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