Salesforce Manufacturing Sector Leader

About DCX - Digital Customer Experience

The Capgemini Digital Customer Experience (DCX) practice specializes in driving business value and customer engagement at each stage of the customer journey from marketing and sales to commerce and service. By combining proven methodologies, deep technical expertise, design and strategy, its talented teams take an integrated approach to addressing the total experience, for both customers and employees. By creating immersive experiences that engage and convert, brands can realize their CX vision and get the future they want.

We are a leader in customer experience (CX). Our holistic approach and breadth of experience enables companies to transform their business and transform the customer lifecycle. We implement technology, provide support and strategy for marketing, sales, service and commerce solutions.

We work with several large B2B, B2C and D2C brands, delivering amazing results for clients including the cosmetic, entertainment, pharma, retail, manufacturing, energy, and telecommunication industries.

About Salesforce

Capgemini is a strategic partner of Salesforce since 2007 with over 2000 certifications and a Salesforce Partner Value Index with a score of 9.7 out of 10.?With 890+ North American team members and 1870+ dedicated DCX team members in India, we are well-positioned to deliver at scale. We are a leader in customer experience (CX). Our holistic approach and breadth of experience enables companies to transform their business and transform the customer lifecycle. We implement technology, provide support and strategy for marketing, sales, service and commerce solutions.

We work with several large B2B, B2C and D2C brands, delivering amazing results for clients including the cosmetic, entertainment, pharma, retail, manufacturing, energy, and telecommunication industries.

About Our Culture

Capgemini is a dynamic company that looks for team members to grow with us. We are committed to supporting you to GET THE FUTURE YOU WANT. That is our commitment to every employee. Capgemini offers a generous total rewards package, including flexible hours, autonomy, transparency, and a diverse and inclusive culture. With 11 Employee Resource Groups, we are committed to supporting your causes and getting involved in your community to help make it better. We have an electrical spirit and encourage professional development. No matter the location, or the role, every Capgemini employee shares one inspired mission: To be bold; to be YOU.

Join us to get the future you want!

Job Description

Capgemini's Salesforce team in North America is growing and we are looking for leaders to join our adventure. This Industry Tower Lead role is a leadership position reporting to the North America Salesforce Practice Leader. You will be responsible for the sales and delivery of Salesforce projects within a specified industry. As an Industry Tower Lead, the typical portfolio of responsibility represents $10-25M in annual revenue. The ideal candidate will have experience managing a portfolio of projects with matrixed, global consulting teams for enterprise clients. Expertise in one or more of the following industries is strongly preferred: Manufacturing, Automotive, and/or Life Sciences.

Delivery:

* Responsible for aggregate delivery KPIs within industry tower, including revenue, margin, and delivery quality
* Serve as a leader to support/guide project teams within the industry portfolio to resolve issues and mitigate risks. Serve as an escalation point and manager to the individual project/engagement managers
* Master the Capgemini Salesforce delivery methodology. Support teams within the industry portfolio to apply our methods effectively
* Cultivate and publish input to practice assets, reusable content, and go-to-market materials

Sales:

* Partner with industry/sector market unit (MU) business development executives and DCX industry/sector sales leadership to drive go-to-market and sales of Salesforce projects
* Serve as the point of contact to the industry MU for new Salesforce opportunities and add-on sales at existing clients

Salesforce Alliance:

* Partner with the Capgemini Salesforce Alliance team
* Cultivate relationships with Salesforce industry product leaders and client leaders

Supervisory Responsibilities:

* Manage teams either directly or through matrixed teams. Plan, allocate and monitor work and make decisions regarding employment, performance appraisals, training, and related personnel actions.
* Establish objectives to ensure achievement of practice strategy

Key Qualifications:

* 15+ years of leadership experience in an enterprise consulting environment
* Demonstrated expertise in the Salesforce platform and ability to analyze and articulate business solutions delivered on the platform
* Demonstrated technology leadership, project delivery, and global team building skills. Ability to create/guide creation of consulting deliverables.
* Demonstrated ability to successfully present to and communicate with C-Suite. Ability to partner with senior business stakeholders to understand information needs and translate into solutions
* Demonstrated ability to drive incremental revenue from established accounts
* Ability to attract, develop and retain top talent (recognition, professional development, team-building)
* Demonstrates ability to embrace and share Capgemini's core values

About Capgemini

A global leader in consulting, technology, services, and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client's opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 350,000 team members in over 50 countries. With Altran, the Group reported 2020 combined revenues of €18 billion.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant -http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini.

Visit us at?www.capgemini.com. People matter, results count.